Book an appointment

We are now entering the phase whereby Temple House and St Augustine’s clinical systems, phone systems and rotas will be brought together. The date to merge our clinical systems is 17th April 2024.

Our focus over the Easter period and during this transition will need to be on emergency and urgent same day care, and we thank your patience whilst there are temporarily less routine pre-bookable appointments available.  During the upcoming Easter period we often prioritise urgent appointments due to staff leave, to ensure that all our patients receive timely care and attention. This year this period will be extended to the middle of April due to this clinical system change over.

We understand that this may disrupt routine appointment booking, and for that, we sincerely apologise. Our aim is always to provide the best possible service to our patients, and we recognise that this change may cause some temporary inconvenience. Where possible we are contacting patients who may be waiting for a follow up appointment to book them a slot as slots become available.

Please rest assured that this adjustment is both necessary and temporary, and we will resume our normal booking procedures as soon as possible after this transitional period.

How to book an appointment

We have a small number of online GP appointments, bookable up to six weeks in advance. Once they have been taken further appointments will not be seen until the next rota has been published. Please check back regularly.

Log in to Online Services

Types of appointments

Routine appointments

Please call after 10am for routine appointments.  

Urgent appointments

If your appointment is considered urgent, we'll arrange for a GP or other Healthcare Professional to see or speak to you on the same day.

You can also visit 111 Online (NHS website) or call NHS 111 for general medical advice.

 

Online Appointments

We have online GP appointments, bookable up to six weeks in advance. Availability is limited and you won't be able to see further appointments until the next rota is released, so check back regularly. 

 

What to do when we are closed

If you require urgent medical assistance outside of our opening hours you should use the NHS 111 Online or Call NHS 111 Out of Hours service.

This service is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Call 111 if:

You need medical help fast but it’s not a 999 emergency.

You think you need to go to accident and emergency or NHS urgent care service.

You don’t know who to call or you don’t have a GP to call.

You need health information or reassurance about what to do next.

 

Walk Ins

We do not offer a walk-in service.

Missed Appointments

The impact of patients failing to attend appointment can be significant and may result in you not being able to see a member of the practice team on the day that you wish to.

Our practice policy is that if you fail to attend two consecutive appointments without informing us, we will write to you asking whether there are specific problems preventing you from letting us know.

If you fail to attend a further appointment, you may be removed from the practice list.

 

Do you need a longer appointment?

If your problem is more complicated or you think you may need longer than 10 minutes, then please feel free to book a double appointment. Female patients who may have been advised, or anticipate, an internal examination or smear should book a double appointment. (However, most routine smears are done by the nurses, not the Doctors)

Please try not to bring a long list of problems to the doctor

If there are several things that are worrying you, do mention them but if the doctor feels they are not linked together, he or she might ask you to come back another time for some of the problems.

Try to be concise and to the point

You might want to jot down a few points on a piece of paper before you come to see us. Over 90% of the information gained in making a diagnosis comes from the symptoms given to us and not the examination, as people often think. If you can give us an accurate and concise history, it makes our job much easier.